In hand show tips needed.. ?

What discipline do you show? For her mane, depending on the breed, you could pull it or leave it long. With a welsh, I suggest pulling it. And condition it. As for the shine, groom her really well, but the shine just won't show up on a gray as well, just use whitening shampoo and make sure she is spotless. As for the face hairs, don't use scissors! Use clippers, and if you don't know how, ask someone to do it for you or show you how. Make sure her feet are looking good too! Hoof heal is great!